This major organization was employing the expertise of two major contractors to develop one of their mission critical projects, and the two contractors were in a state of continuous dispute. Consequently, the quality of the project deliverables was suffering.
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Interview all participants in the project from both contractors' staffs and develop a quality assurance process for software development projects.
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Interviews were conducted, followed by a Joint Development Approach session to resolve issues in dispute and reach a synergistic solution through a consensus process.
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A Quality Assurance program was produced that could be used for all of their outsourced software development.
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